All tours must be cancelled by written notice / WhatsApp latest 12.00 pm (noon) the day before the tour by specifying the tour voucher number. In such cases the customer will be refunded 75% of the purchase price regardless of reason for the cancellation. 

    2.

Should the tour operator cancel the tour any time prior to the tour, the customer will be offered the tour on another day or offered a 100% refund of the purchase price.

    3.

Should an advanced cash payment not follow the rules instructed by the confirmation e-mail and the payment has to be refunded, it is considered a cancellation by the customer and will be subject to a 25% cancellation fee.

Should the customer not be present for pick-up at the place and time specified on the tour voucher or does not go on the tour for other reasons, no refund is applicable no matter the reason (including medical reasons) and any claims need to be submitted by the customer to the customer’s travel insurance company.

   2.

Should the customer choose to provide own transportation to the tour, a map will be attached to the tour voucher and a latest arrival time will be specified. In the case of failure to arrive at the specified location at the latest arrival time and the tour cannot be provided, no refund is applicable.

   3.

Should the tour operator fail to pick-up the customer, the customer (or the hotel reception / Villa meeting point) must call our hotline telephone number specified on the tour voucher 15 minutes after the specified pick-up time. Any other means of communication (e-mail / Chat Application etc) is strictly not accepted. Should the tour operator claim that they were at the place and time specified on the tour voucher and we have not received such a telephone call from the customer no refund is applicable. To prove the case request may be made to tour operator for GPS tracker log, photos etc and to customer for contact details of hotel staff witness, photos, hotel CCTV footage etc.

Any claims in regard to a tour must be communicated by e-mail by the customer not more than 10 days after the tour date.

   2.

Any personal incident/inconvenience that may lead to a claim must be reported to Phuket Tours Direct at the time of occurrence by calling the hotline number specified on the tour voucher or by asking the tour guide to call our hotline number.

   3.

Any refund due to an incident/inconvenience that has been fulfilled by paragraph 1 and 2 can only be granted if the incident/inconvenience is verifiable by the tour operator and the tour operator agrees to grant a refund.

   4.

Any refund will be paid back in the same way as the tour was paid for. Refund for cash payment will be refunded via PayPal.

After booking and payment of a tour, the customer will receive a tour voucher by e-mail / Any application Methods that customer & Tour Agent communicated; within 24 hours or latest by 22.00 if the tour is on the next day to the e-mail / any chat application address specified by the customer at the time of booking. It is the sole responsibility of the customer to check that such an e-mail / Any chat application has been received and contact us immediately by e-mail Or any chat communication if it has not been received.

   2.

Any refusal to pay transfer fee and national park fee claiming that such information was not specified on the website or that a tour voucher with such payment information has not been received will result in refusal to participate in the tour and transportation back to the customer’s hotel will be born entirely by the customer and no refund of the tour payment will be granted.

   3.

The above is also applicable for cancellation and changes to a tour requested by the customer as an updated tour voucher will be sent to the customer.